Privacy Policy
Last updated: 2026-10-14
ENGLISH - Governing version
1. Information we collect
When you submit the consultation form we collect the name, phone number, preferred contact method, email (if provided), preferred consultation times, gender, age, height, weight, whether you have used Herbalife products, goals, desired weight change, commitment level, interests, exercise habits, health conditions, monthly budget and any description you provide. Health information is sensitive personal information and is used only to prepare for and conduct your consultation.
2. Purpose
We use this information only to contact you, arrange your consultation, understand your needs and give personalised advice. We do not use it for unrelated purposes. Your email is used only to reply to your enquiry; we do not send marketing messages.
3. Storage and security
Form data is stored via Google Forms and protected by Google’s security measures. It may be stored on servers outside Hong Kong and Canada and may be accessible under the laws of those jurisdictions, including to law enforcement. This site uses Cloudflare Turnstile to prevent abuse, which may process information about your browser.
4. Disclosure
We do not sell, rent or disclose your personal data to third parties, except where required by law.
5. Your rights (Hong Kong)
Under Hong Kong’s Personal Data (Privacy) Ordinance you may request access to, correction of, or deletion of your personal data. Please contact us through the enquiry form on this site (choose “General Enquiries”).
6. Your rights (Canada)
If you are in Canada, under the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, Quebec’s Act respecting the protection of personal information in the private sector (Law 25), you may request access to, correction of, or deletion of your personal information, and you may withdraw your consent at any time. We will respond within 30 days of your request. If you have concerns about how we handle your information, you may complain to the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d’accès à l’information du Québec.
7. Retention
We keep your personal information only as long as needed to respond to your enquiry and provide related services, and then delete it.
8. Privacy contact
Mutsuki is responsible for protecting your personal information. For any questions about this policy or your personal information, please contact us through the enquiry form on this site (choose “General Enquiries”).
9. Changes
We may update this policy from time to time. The latest version will always be published on this page.
10. Language and disputes
The English version prevails in the event of any discrepancy.